How it works
FAQ
Browse our Hire Products online then choose the dates you want to hire to check they are in stock for your dates. When you add the Hire Product to your cart, a Security Deposit will also be added to your car automatically. This Security Deposit will be refunded to you on return of the Hire Product (subject to our Hire Terms and Conditions).
Your dates will be locked in once you've made payment of the Hire Product and Security Deposit online.
Collect your Hire Products from the collection location (nominated in your order confirmation) on the first day of your nominated Hire Period. You are welcome to collect your Hire Products any time after 6am on the first day of your Hire Period.
At the end of your Hire Period, simply drop-off the Hire Products at the location you collected them. If your Security Bond is due back to you, we will transfer it back to your nominated account within the week.
If, after payment, we can't hire the Hire Prodcuts to you (because it is no longer available/has been damaged by previous customers/it needs a more thorough clean), we will contact you and provide you with alternative options (where possible). If you don't want the alternative option or there are none available, you will receive a full refund. This situation is unlikely to occur because we have enough stock to minimise this risk, and are continually expanding our range.
Why hire with BabyBorrow?
BabyBorrow Pty Ltd is a registered Australian company, which means we need to comply with legal obligations that a sole trader wouldn't need to! We also have a lot of stock, so if someone else damages the pram that you are intending to hire, we likely have a spare which means your holiday/travel plans won't be ruined! We are a South Australian, family run business, so every time we get a hire, we do a little dance.
BabyBorrow Pty Ltd holds public and products liability Insurance.
Do you clean the Hire Products between use?
Yes, we thoroughly clean the Hire Products between use so rest assured, your Hire Products will be clean and ready for use when you collect it. We store the Hire Products in a smoke-free environment.
Check out our instagram at @baby.borrow for videos/reels of us cleaning!
What if i change my mind after booking / my holiday gets cancelled?
If you change your mind after booking, please contact us and let us know. If you give us at least 7 days notice prior to the first day of your booked rental period, we will give you a credit note equal to the amount you have paid to use at a future date.
Unfortunately, if you give us less than 7 days notice, we won't be able to rehire the pram to others, so we can't give you a credit note or refund.
How do I contact you?
Send me an email anytime at [email protected]
Is there a minimum hire charge?
Yes, we charge a minimum hire fee for each item which covers the costs of cleaning. For travel prams, the minimum hire fee will be anywhere between $90 and $110 per hire.
Where are you located? Where is pick-up and drop off?
Pick up and drop off is at our house at 8 Roseberry Avenue Fullarton 5063. You will receive a reminder text the night before your Hire Period commences reminding you of collection details.